General terms and conditions are a fundamental part of this booking agreement, concluded between LEP d.o.o. (hereinafter referred to as “Company”) and their clients. Once booking in complete, it is presumed that the client has accepted these General Terms and Conditions. Booking is obligatory and can be cancelled according to these General Terms of Conditions. The client is responsible for all the costs and consequences that may occur due to the provision of incorrect information on the part of the client upon booking.
The client agrees to these Terms and Conditions by ordering services from the Company either via the Company’s website, email, telephone, by making a payment without pre-order or in any other means.
The Company was founded with the aim to assure friendly services and to provide high-quality experiences for the client.
The Company brand and the website as well as all its components (programming code, design, photographs, text, etc.) and all subpages are the intellectual property of the creators of the brand and thus protected by copyrights. Any copying, usage or abuse of the brand and/or website and its components is subject to litigation according to local (Slovenian) law.
We are committed to do our best to provide current and accurate information on the Company’s website. However, we cannot be held liable for errors, omissions or results that may be obtained by misuse or misunderstanding of this information. We reserve the right to correct errors as soon as they are brought to our attention and, more generally, to modify the provided information at any time, without notice, change all or part of the website and these Terms and Conditions without any responsibility that may be incurred as a result.
Terms we use and their explanations:
100% Money Back Guaranteed – If we cannot deliver the promised service and the client is not satisfied, he/she should communicate the complaint directly to our staff as soon as possible. If we come to an agreement with the issue at hand, the client shall be refunded in full. Payment for your experience must be made with a credit card or via bank transfer before the event.
Cancellation or/and changes
Depending on the time of cancellation the following cancellation fees apply:
- 80% of the deposit will be refunded for cancellations up to 31 days before departure.
- 50% of the deposit will be refunded for cancellations between 7-31 days before departure.
- None (0%) of the deposit will be refunded for cancellation on less than 7 days’ notice before departure or no-show.
Although unlikely, tours may be cancelled/changed by the Company due to lack of the minimum number of participants or other unforeseen circumstances. Company reserves the right to cancel/change tours - ideally up to but not more than 12 hours prior to the time of departure.
In the event a tour is cancelled/changed, you will be notified via email or phone.
Should you not be able to attend a tour or event, or we are unable to offer a tour or event, due to circumstances beyond our control or a force majeure event, the Company has no responsibility for tour cancellations, and you will not be entitled to any refunds.
The site may contain links to other sites that we do not use. We can in no way be held responsible for the provision of these links to access these sites and external sources, and cannot accept any responsibility for the content, advertising, products, services or other materials on or available from these external sites or sources that are neither approved nor verified by our team.
All the photos are symbolic.
All information submitted by the client at any time will be kept private and confidential, except if there is a legitimate reason for disclosing it.
All information submitted by the Company (websites, promotional material, other agencies’ information) are strictly informative and can be subject to cancellation, change or modification due to heavy traffic, higher force or unpredictable external factors.
The Company reserves the right to cancel, change or modify any facilities without prior notice, including changing or altering venues, routes and prices. In the event of a change, the Company will endeavour to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. All this is done for the best possible experience of our clients.
The Company is not accountable for any other bookings made by the client, such as tours, transfers, flights etc. In the event of a changed itinerary, the Company does not guarantee the time of a tour departure or arrival.
Certain activities and sights on tours are conditioned by the weather and opening times, therefore the Company reserves the right to change the tour program (itinerary), but will try to inform the client about the alteration as soon as possible.
All clients are required to have a valid identification document with them at all times. As stated by the law, every Slovenian citizen or visitor to the country is obliged to have a valid ID on their person. If clients fail to produce an ID document upon being asked to do so by the local authorities, they could receive a penalty.
In some cases, the Company is an intermediary between the client and the end service provider. Although our team is devoted to finding and providing only the best services for you, we cannot be held accountable for mistakes, mishaps or negligence made by third persons.
In the event that the client is late for an activity, he/she could be obliged to pay extra due to expenses that may arise from their late arrival. It is your responsibility to inform your travelling companions (if you travel in a group) of your late arrival and make sure everybody shows up on time. We will always try to provide you with the activity later than originally planned, but if that is deemed impossible, you are not eligible for a refund. If you know you will be late, please inform us as soon as possible.
In case of any issues with any of the service conducted by our supplier/partner, we will help you resolve it, but if that is not possible, you have to solve the issues with them directly.
If for any reason you wish to finish any activity early, you are not entitled to a refund or any discount.
The Company reserves the absolute right to decline a booking at our discretion for any reason and at any time. Clients agree to accept the authority and decisions of our employees, guides and affiliates.
The Company reserves the right to cancel a tour or tasting in any circumstances but will endeavour to avoid this unless absolutely necessary.
All clients are responsible for their own safety and wellbeing. We don’t encourage any of our clients to engage in any dangerous activity or to drink excessively. The Company cannot accept any responsibility if the client drinks too much or engages in dangerous activities and suffers injury, illness, death, loss or damage to their belongings as a result.
All clients should thoroughly evaluate their physical capabilities for participation in tours by the Company prior to booking. If the client is deemed incapable to take part in an activity, the Company can deny the client’s participation. Other participants should not suffer any loss on other clients’ accounts.
Some programs include alcohol consumption and are suitable only for participants aged 18 years or older. Unless stated otherwise, participation is possible only for participants over 18 years of age. Proof of age must be provided at the time of participation. As proof of age, we only accept official identification such as a passport, driver license and other proof of age (18 plus) ID cards. Unacceptable identification includes photocopies, student cards and other non-government issued identification. All clients ensure that they are fit and able to complete the itinerary of the tour and that they are in good physical and mental condition.
By booking an activity, every client agrees that the Company has the right to publish all the photos and videos that were made during the program (the photos and videos could include every client) for promotional and commercial purposes.
Due to certain unforeseen circumstances, the client may cancel participation in an agreed activity. If the company agrees, the client has the option to reschedule to any available date in the next 3 months.
We want you to leave our country happy and full of new exciting memories. Our team is devoted to organizing great experiences. Despite all our efforts we urge you to give us feedback in any form. If the client has a complaint, he/she must bring it to the attention of the tour guide right away. That way our team has the chance to rectify the situation upon evaluation of the complaint. Possible amendments to the tour in the interest of a client can be made only if the complaint is presented during the tour. Complaints made at a later time will not be taken into consideration. Should the complaint be presented during the tour and the problem remained unresolved another complaint must be made in writing to the Company within 5 days of the completion of the tour.
All clients must follow the instructions by the Company, stated in the booking confirmation email, product’s webpage or instructions by the Company’s tourist guide.
The Company reserves the right to cancel the program at any time if the client does not follow the instructions provided by the tour guide and appears likely to endanger the safety of others and comfortable progress of the tour, that client may be excluded from all or part of the tour. In this case, the client does not have the right to any refund or cover any additional costs incurred by the client as a result.
All clients are expected to abide by local laws and regulations and any failure to do so will relieve the Company of all obligations that they may otherwise have under these booking conditions. Any damage or losses caused by a client is the sole responsibility of the client. Full payment for any such damage or loss must be paid at the time directly to the supplier. If the client fails to do so, the Client will be responsible for meeting any claims (including legal costs) subsequently made against the Company as a result of the client’s actions.
Our company is committed to promoting sustainability. Concern for the environment and promoting a broader sustainability agenda are integral to our Company’s professional activities and the management of the organization. We aim to follow and to promote good sustainability practices, to reduce the environmental impacts of all our activities and to help our clients and partners do the same.
Our Sustainability Policy is based upon the following principles:
To comply with, and exceed where practicable, all applicable legislation, regulations and codes of practice.
To integrate sustainability considerations into all our business decisions.
To ensure that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it.
To minimize the impact on sustainability of all office and transportation activities.
To make clients and suppliers aware of our Sustainability Policy and to encourage them to adopt sound sustainable management practices.
To review, annually report, and to continually strive to improve our sustainability performance.
The General Terms and Conditions and the relationship between the client and the Company shall be governed by the local laws without regard to its conflict of law provisions. The client and the Company agree to resolve any disputes under the executive jurisdiction of a competent court of law located in Ljubljana, Slovenia.
LEP, storitve, d.o.o., Opekarna 28a, 1420 Trbovlje, Tax number: SI27818934, Company registration number: 7110545000
Bank transfer details:
Company: LEP, storitve, d.o.o., Opekarna 28a, 1420 Trbovlje, Slovenia
IBAN: SI56 6100 0001 5029 430
Bank: Delavska Hranilnica d.d.
General Terms and Conditions shall take effect on the date of 26.6.2019.