General Terms and Conditions

General terms and conditions are the fundamental part of this booking agreement, concluded between Word Discovery (hereinafter referred to as 'Company') and their clients. World Discovery is an umbrella brand for a multitude of brands listed on the World Discovery website. Once the Client completes the booking, it is presumed that they accept these General Terms and Conditions.

Kunden accepterer disse vilkår og betingelser ved at bestille tjenester fra virksomheden enten via hjemmesiden, e-mail, telefon, ved at foretage en betaling uden forudbestilling eller på anden måde.

Kunden er ansvarlig for alle omkostninger og konsekvenser, som kan opstå som følge af ukorrekte oplysninger, som han/hun har givet ved reservationen.

Virksomhedens brand og webstedet samt alle dets komponenter (programmeringskode, design, fotografier, tekst osv.) og alle undersider er virksomhedsejernes intellektuelle ejendom og er derfor beskyttet af ophavsret. Enhver kopiering, brug eller misbrug af varemærket og/eller webstedet og dets komponenter er genstand for retsforfølgning i henhold til lokal lovgivning.

We are committed to do our best to provide current and accurate information on the Company website. However, we cannot be held liable for errors, omissions or results that may be obtained by misuse or misunderstanding of this information. We reserve the right to correct errors as soon as they are brought to our attention and, more generally, to modify, at any time, without notice, all or part of the website and these Terms and Conditions without any responsibility that may be incurred as a result. The terms and conditions under which you have already purchased our services before the change will not be impacted by the new terms and conditions.

Webstedet kan indeholde links til andre websteder, som vi ikke ejer. Vi kan på ingen måde holdes ansvarlige for tilvejebringelsen af disse links for at få adgang til disse websteder og eksterne kilder, og vi kan ikke påtage os noget ansvar for indhold, reklamer, produkter, tjenester eller andet materiale på eller tilgængeligt fra disse eksterne websteder eller kilder, som hverken er godkendt eller verificeret af vores team.

We strive to provide accurate and informative images, but please be aware that actual products/services may vary slightly.

Alle oplysninger, som kunden til enhver tid afgiver, vil kun blive anvendt til brug for kundens booking. Ud over dette vil de blive holdt privat og fortroligt, undtagen når det er lovpligtigt.

Alle oplysninger fra selskabet (websteder, reklamemateriale, oplysninger fra andre agenturer) er udelukkende informative og kan annulleres, ændres eller ændres på grund af tæt trafik, force majeure eller andre uforudsete omstændigheder.

Termer, vi bruger, og deres forklaringer

• Pakke - The entire service package the Client booked, defined as a tour, day trip, or holiday.
• Aktivitet - An individual activity or an activity inside the package.
• Garanteret de bedste priser - We try to offer the best possible prices. In case competitors offer exactly the same activity or package at a lower rate, we would try to match their price if that's possible. This is not applicable after the booking was confirmed.
• Trip Costs - This includes all payments made by the client to us, or any outstanding payments due before the start of the tour or activity, excluding booking fees and Flexibility Level costs.
• Experiences - All tours or activities that are less than 5 hours in total length, for example wine tastings, food tours etc.
• Full-day activities without accommodation - All tours or activities with a total length of more than 5 hours, but no more than 24 hours.
• Multi-day activities or tours - Activities and tours with multiple days in total length.
• Contract - Payment constitutes acceptance of our terms and conditions, resulting in a binding contract.

Contract

The contract is concluded electronically. By clicking the 'Pay' button, you confirm that you have read and accepted our terms and conditions. Upon successful completion of the payment, you will receive an electronic purchase confirmation, which constitutes the contract between you and us.

Right of Withdrawal

Notwithstanding that the contract is concluded at a distance in accordance with the published general terms and conditions, the individual cannot exercise the right of withdrawal from the contract in accordance with Articles 134, 135, and 136 of the Consumer Protection Act, as this is a contract for leisure services, for which the consumer does not have such a statutory right.

Booking & Payments

If the Client is booking more than 60 days in advance of the travel date, we require the payment of a minimum 30% deposit at the time of booking confirmation and the remaining balance to be paid 60 days prior to the departure date.

Hvis kunden booker inden for 60 dage før afrejsedato, skal den fulde betaling betales på tidspunktet for bookingbekræftelsen.

Betalingen skal foretages på de metoder og det tidspunkt, der er angivet på hjemmesiden, medmindre andet er aftalt.

Booking Your Trip Online

To book your trip, simply provide the necessary information and personal documents as requested during the online booking process. Once you've completed your booking, you'll be prompted to pay the full amount using your preferred credit or debit card (MasterCard, Maestro, Visa, Visa Electron, Activa).

Please note:

• A 3% processing fee applies to all card payments.
• Your card information is securely processed by our payment gateway and is not stored by our company.

By completing your booking, you agree to our terms and conditions.

Vi kan ikke garantere, at der er plads på den ønskede dato og det ønskede tidspunkt, før betalingen eller indbetalingen er færdiggjort.

If we do not receive the full payment 60 days prior to the departure date, we reserve the right to cancel the activity or package and deem the deposit non refundable regardless of the Client’s Cancellation Insurance.

Hvis kunden foretager en forsinket betaling, før bookingen er annulleret af os, er kunden forpligtet til at betale et forsinkelsesgebyr på 19 € pr. dag fra den første dag efter forfaldsdatoen, medmindre der er indgået en anden skriftlig aftale.

Hvis kunden undlader at betale alle skyldige betalinger (herunder alle eventuelle gebyrer) fuldt ud inden for 7 dage efter modtagelse af en påmindelse, forbeholder vi os ret til at behandle bookingen som annulleret af kunden.

Med forbehold af, at de valgte arrangementer er tilgængelige, bekræfter vi en aktivitet eller pakke ved at udstede en bekræftelsesfaktura. Denne faktura sendes til den kunde, der har bestilt aktiviteten eller pakken, uanset hvor mange personer der er i gruppen. Kunden skal kontrollere fakturaen omhyggeligt og straks kontakte os, hvis oplysninger, der fremgår af bekræftelsen eller et andet dokument, synes at være ukorrekte eller ufuldstændige.

Please note that value added tax (VAT) is applicable to all purchases and is included in the final price. VAT rates and regulations are subject to change and are governed by local tax laws.

Terms of Cancellation or Changes

General Terms of Cancellation

The following cancellation fees apply based on the time of cancellation and the specific category of the Client's booking.

The refunds are calculated based on the full trip cost, not on your deposit amount. Trip cost includes all payments made by the client to us, or any outstanding payments due before the start of the tour or activity, excluding booking fees and Flexibility Level costs.

For scheduled Experiences, public or private:

• 100% of the trip costs will be refunded for cancellations up to 48h before the activity starts.
• None (0%) of the trip costs will be refunded for cancellations less than 48h before departure or no-show.
• We are able to accommodate final changes to the number of participants up to 1 day before the tour’s start date, and once confirmed, the change is considered binding.

Full-day activities without accommodation:

• 100% af rejsens pris refunderes ved afbestilling op til 7 dage før afrejse.
• 50% of the trip costs will be refunded for cancellations between 3-7 days before departure.
• None (0%) of the trip costs will be refunded for cancellation on less than 3 days notice before the departure or no-show.

Multi-day activities or tours:

• 70% of the trip costs will be refunded for cancellations up to 60 days before departure.
• 25% of the trip costs will be refunded for cancellations between 31-60 days before departure.
• Ingen (0%) af rejsens omkostninger refunderes ved afbestilling med mindre end 30 dages varsel før afrejse eller ved udeblivelse.

Daily or multi day cruises:

• A non-refundable deposit of €300 or 30% (depending on the type of cruise) must be paid to book the cruise and secure your place.
• 100% of the remaining balance will be refunded for cancellations made at least 90 days prior to departure.
• 80% of the remaining balance will be refunded for cancellations made between 61-89 days prior to departure.
• 50% of the remaining balance will be refunded for cancellations made between 31-60 days prior to departure.
• No (0%) of the trip costs will be refunded for cancellations made less than 30 days prior to departure or in case of no-show.
• Please note that each chartered vessel offered by World Discovery has its own unique set of terms and conditions. These terms reflect the specific characteristics, capabilities, and risks associated with individual vessels. It is essential for all potential purchasers to review and fully understand the specific terms applicable to their chosen vessel before concluding any purchase agreement.

Before submitting your order, you have the opportunity to review all details of your purchase (products, quantities, prices, addresses) and correct them if necessary. You can do this in the check out process while reviewing order summary.

Important Note: Refund Limitations

Refunds cannot exceed the amount you have paid at the time of cancellation, and any outstanding balance owed to us is also accounted for. If you owe any remaining balance, it will be deducted from your refund.

For example, if you have only paid a 30% deposit and canceled 65 days before departure, you will not receive a refund, as 70% of the trip costs were still outstanding. If you paid the full amount, you would get refunded 70%.

Flexibility Levels

The Client can choose between different Flexibility Levels upon booking an activity or package. If the Client chooses the Standard Flexibility (free of additional surcharge), the cancellation terms are as stated under the 'General Terms of Cancellation' section of our Terms of Service.

If the Client chooses and purchases a Flexibility Level other than the Standard Flexibility, the terms of cancellation change according to the Flexibility level chosen.

All of the pricings for our Flexibility Levels are based on the price of the package or activity per person for which the Flexibility Level is chosen.

No matter which option the Client chooses, the Company does not refund Flexibility Levels costs and booking fees.

These are the cancellation terms and pricing for our Flexibility Levels:

Basic Flexibility

• 100% of the trip costs will be refunded for cancellations up to 60 days before departure.
• 25% of the trip costs will be refunded for cancellations between 31-60 days before departure.
• Ingen (0%) af rejsens omkostninger refunderes ved afbestilling med mindre end 30 dages varsel før afrejse eller ved udeblivelse.

Prisfastsættelse

• Up to 200€ / price / person: 19€/person
• 200-500€ / price / person: 35€/person
• 500-1000€ / price / person: 75€/person
• 1000-2000€ / price / person: 150€/person
• 2000-3500€ / price / person: 275€/person
• 3500-5000€ / price / person: 425€/person
• 5000-7500€ / price / person: 675€/person
• 7500€ and up / price / person: 750€/person

Enhanced Flexibility

• 100% of the trip costs will be refunded for cancellations up to 30 days before departure.
• Ingen (0%) af rejsens omkostninger refunderes ved afbestilling med mindre end 30 dages varsel før afrejse eller ved udeblivelse.

Prisfastsættelse

• Up to 200€ / price / person: 30€/person
• 200-500€ / price / person: 75€/person
• 500-1000€ / price / person: 150€/person
• 1000-2000€ / price / person: 300€/person
• 2000-3500€ / price / person: 525€/person
• 3500-5000€ / price / person: 750€/person
• 5000-7500€ / price / person: 1125€/person
• 7500€ and up / price / person: 1500€/person

Maximum Flexibility

• 100% af rejsens pris refunderes ved afbestilling op til 7 dage før afrejse.
• None (0%) of the trip costs will be refunded for cancellation on less than 7 days notice before the departure or no-show

Prisfastsættelse

• Up to 200€ / price / person: 39€/person
• 200-500€ / price / person: 99€/person
• 500-1000€ / price / person: 199€/person
• 1000-2000€ / price / person: 399€/person
• 2000-3500€ / price / person: 699€/person
• 3500-5000€ / price / person: 999€/person
• 5000-7500€ / price / person: 1499€/person
• 7500€ and up / price / person: 1999€/person

Other Terms of Cancellation or Changes

• I tilfælde af afbestilling med ubetydelige omkostninger for selskabet vil selskabet beslutte fra sag til sag, om beløbet for afbestillingsbøderne skal overføres til en fremtidig reservation af kunden. Denne kreditering er gyldig for rejser inden for et år efter afbestillingsdatoen.
• Den reservation, som kunden foretager, er obligatorisk, og derfor er det muligt for kunden at annullere sin reservation udelukkende i henhold til disse generelle betingelser.
• Selv om det er usandsynligt, kan vores tjenester blive aflyst eller ændret af selskabet på grund af manglende minimum antal deltagere eller andre uforudsete omstændigheder. Selskabet forbeholder sig ret til at aflyse eller ændre ture. I tilfælde af at en af vores tjenester aflyses eller ændres, vil du blive underrettet hurtigst muligt.
• The Company reserves the right to cancel, change or modify any facilities, including changing or altering venues, routes and prices. The Company will inform client as soon as this change might occur. In the event of a change, the Company will endeavor to substitute alternative arrangements of comparable monetary value. All this is done for the best possible experience of our clients.
• Should we are unable to offer a tour or activity, due to a circumstance beyond our control or a force majeure event, you will be refunded.
• Visse aktiviteter og seværdigheder på ture er afhængige af vejret og åbningstider, og derfor forbeholder selskabet sig ret til at ændre turprogrammet (rejseplanen), men vil forsøge at informere kunden om ændringen så hurtigt som muligt.
• Hvis kunden ikke har det udstyr, der kræves til en bestemt tur/aktivitet, forbeholder selskabet eller deres repræsentant sig ret til at afvise kundens deltagelse i turen/aktiviteten uden mulighed for tilbagebetaling.
• Inden reservationsbekræftelsen kan kunden foretage gratis ændringer i reservationen. Vi vil forsøge at imødekomme ændringer og yderligere anmodninger efter reservationsbekræftelsen, men tilgængelighed kan ikke garanteres. Virksomheden forbeholder sig ret til at opkræve ekstra gebyr i tilfælde af ændringer af reservationen efter indbetalingen.

Pakkeindhold, tjenester og pris er inkluderet i det endelige tilbud. Det endelige tilbud er en bekræftelse af de valgte ydelser og er en del af virksomhedens kontrakt med kunden. Pakkeprisen omfatter ikke (medmindre andet er aftalt):

• valgfrie (ikke-obligatoriske/tillægs) udflugter og besøg,
• eventuelle udgifter til indhentning og udstedelse af visa,
• food & drinks and other extra services,
• rejseforsikring,
• andre tjenester, der ikke er specificeret i tilbuddet.

Alle typer af særlige tjenester på stedet (enkeltværelse i sidste øjeblik, særlig diæt osv.) skal betales af kunden og skal bestilles under reservationen. Hvis en kunde anmoder om en særlig service under turen/aktiviteten, skal han/hun betale direkte til guiden eller selskabets repræsentant i det pågældende lands valuta. Vi forbeholder os retten til at forhøje prisen og retten til at annullere.

Alle priser er i € (euro), hvis ikke andet er angivet.

Virksomheden kan anmode om en forhøjelse af den aftalte pris, hvis følgende forhold indtræffer efter kontraktens indgåelse:

• En ændring af valutakursen i forhold til datoen for programmets offentliggørelse,
• En ændring af transportomkostningerne (brændstof, vejafgifter osv.),
• Ændringer i hoteller eller transportørers gebyrer.

Virksomheden kan informere kunderne om ændringen mundtligt eller skriftligt. Kunden kan annullere turen gratis, hvis den ændrede pris er mere end 10% højere, senest inden for 48 timer efter meddelelsen. Hvis kunden ikke afbestiller turen inden for den angivne frist, anses det for at være en accept af den ændrede pris. De offentliggjorte priser er resultatet af selskabets kontrakt med leverandører/partnere, og de svarer muligvis ikke til de priser, der er angivet på stedet, på kundens destination.

Hvis kunden kommer for sent til en aktivitet, vil vi altid forsøge at tilbyde dig aktiviteten senere end oprindeligt planlagt, men hvis dette ikke er muligt, er du ikke berettiget til tilbagebetaling. Hvis du ved, at du kommer for sent, bedes du informere os så hurtigt som muligt.

Hvis du af en eller anden grund ønsker at afslutte en aktivitet før tid, har du ikke ret til tilbagebetaling eller rabat.

Virksomheden forbeholder sig den absolutte ret til at afvise en booking efter eget skøn af enhver grund og til enhver tid. Kunderne accepterer at acceptere vores medarbejderes, guiders og tilknyttede virksomheders autoritet og beslutninger.

The Company reserves the right to cancel a tour or activities in any circumstances but will endeavor to avoid this unless absolutely necessary.

Selskabet er ikke ansvarligt for andre bookinger, som kunden har foretaget hos andre udbydere, såsom ture, overførsler, flyrejser osv. I tilfælde af en ændret rejseplan garanterer selskabet ikke noget tidspunkt for turens afgangs- eller ankomsttidspunkt.

Extreme circumstances refund (COVID-19 etc.)

In the event of the government closing borders or any other official restrictions that prevent travel to the country on your chosen dates, we offer either a date change free of charge or a refund (except for minimum administrative costs, booking fees and possible penalty fees from the accommodation providers). In case of a date change, we reserve the right to adjust the booking price according to potential price change of any part of the Client's offer.

Tilbagebetaling

If the Company needs to give a refund to a client, the Company will issue the refund:

• Within 15 working days, if the reason for the refund is made before the start of the tour or activity.
• Within 30 days, if the reason for the refund is made after the start of the tour or activity.

The Client shall be required to request for a refund in writing.

Sikkerhed og privatlivets fred

Alle kunder er ansvarlige for deres egen sikkerhed og velbefindende. Vi opfordrer ikke nogen af vores kunder til at deltage i farlige aktiviteter eller til at drikke for meget. Selskabet kan ikke påtage sig noget ansvar, hvis Kunden f.eks. drikker for meget eller deltager i farlige aktiviteter og lider skade, sygdom, død, tab eller skade som følge heraf.

Alle kunder bør grundigt vurdere deres fysiske formåen og mentale kapacitet til at deltage i selskabets ture, inden de booker. I tilfælde af manglende evne kan selskabet nægte kunden deltagelse.

Alle samarbejdspartnere (herunder aktiviteter, barer, restauranter, klubber, overnatningssteder...) forbeholder sig ret til at nægte kunden adgang eller fjerne ham/hende fra aktiviteterne/stederne af forskellige årsager, f.eks. fordi kunden er beruset, ustyrlig, aggressiv, voldelig eller udviser antisocial adfærd. Virksomheden påtager sig intet ansvar i sådanne tilfælde, og tilbagebetaling er ikke mulig under sådanne omstændigheder.

Nogle programmer omfatter alkoholforbrug og er kun egnet for deltagere på 18 år eller derover. Der skal fremlægges bevis for alder på deltagelsestidspunktet. Som bevis for alder accepterer vi kun officiel legitimation som f.eks. pas, kørekort og andre beviser for alder (18 plus). Uacceptabel legitimation omfatter fotokopier, studiekort og anden ikke-offentlig udstedt legitimation.

Ved at foretage en booking accepterer hver kunde, at virksomheden har ret til at offentliggøre alle fotos og videoer, der blev taget under programmet (billederne og videoerne kan omfatte hver enkelt kunde) i salgsfremmende og kommercielle øjemed. Hvis kunden ikke er indforstået med det, skal han/hun oplyse det inden starten af en tur/aktivitet.

Vi opfordrer alle kunder til at købe en rejseforsikring for at beskytte deres finansielle investering.

Travelers with Special Needs

If you have any disabilities or require special accommodations, please inform us at the time of booking. We will do our best to accommodate your needs; however, we cannot guarantee that all service providers, such as hotels, restaurants, and transportation companies, will be fully equipped to assist you.

Vigtigt:

• Travelers with disabilities requiring significant assistance must be accompanied by a qualified and physically able companion.
• We cannot provide individual assistance for activities like walking, dining, or boarding transportation.

By booking your trip, you acknowledge and agree to these limitations.

Klager

If the Client has a complaint they must bring it to the attention of the tour guide or travel agent right away. That way our team has the chance to rectify the situation upon evaluation of the complaint. Possible amendments to the tour in the interest of the satisfaction of the Client can be made only if the complaint is presented during the tour. Complaints made at a later time will not be taken into consideration. Should the complaint be presented during the tour and the problem remains unresolved another complaint must be made in writing to the Company within 24 hours of the completion of the tour.

Dispute Resolution Procedure

How to file a complaint:

Written: Send a complaint to [email protected].

What your complaint should include:

• Your name and surname
• Your contact information (email, phone number)
• A detailed description of the service that is the subject of the complaint
• Date of service
• Reason for the complaint
• Desired outcome

Response time:

We will respond to your complaint within 7 days of receipt. If we need more time to process your complaint, we will inform you.

Alternative dispute resolution:

As required by law, the company does not participate in any alternative dispute resolution procedures for resolving consumer complaints as outlined in the Act on Out-of-Court Resolution of Consumer Disputes.

The above provision is based on the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution).

If you are not satisfied with our response, you can contact https://webgate.ec.europa.eu/odr/

I nogle tilfælde er virksomheden en mellemmand mellem kunden og en tjenesteudbyder. Selv om vores team er dedikeret til kun at finde og levere de bedste tjenester til dig, kan vi ikke holdes ansvarlige for fejl, uheld eller uagtsomhed begået af tredjemand. I tilfælde af et problem med en af de tjenester, der udføres af vores leverandør/partner, skal du løse det direkte med dem.

The agency does not recognize any Alternative Dispute Resolution (ADR) entity as competent to resolve any potential disputes regarding passenger claims related to travel.

HUD d.o.o., in accordance with legal regulations, does not recognize any out-of-court dispute resolution provider as competent to resolve consumer disputes that a consumer could initiate in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

HUD d.o.o., as a supplier of goods and services engaged in e-commerce in the Republic of Slovenia, publishes on its website an electronic link to the online dispute resolution platform (ODR). The platform is available to consumers at the electronic link stated above.

The aforementioned arrangement is based on the applicable Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

Forpligtelser

Alle kunder skal følge de instruktioner fra selskabet, der er angivet i korrespondance, produktets webside/brochure eller instruktioner fra selskabets vejledning.

Selskabet forbeholder sig ret til at aflyse programmet til enhver tid, hvis kunden ikke adlyder rejselederens anvisninger og synes at kunne bringe et sikkert og behageligt forløb af turen i fare, og kunden kan udelukkes fra hele eller dele af turen. I dette tilfælde har kunden ikke ret til tilbagebetaling og skal dække eventuelle ekstraomkostninger, som kunden måtte pådrage sig som følge heraf.

Kunderne skal oplyse alle relevante oplysninger, der potentielt kan påvirke oplevelsen eller andre kunder. Hvis vigtige oplysninger ikke meddeles til selskabet inden oplevelsen, og dette medfører yderligere omkostninger, er kunden forpligtet til at dække dem.

Alle kunder forventes at overholde lokale love og regler, og hvis de ikke gør det, fritages virksomheden for alle forpligtelser, som de ellers måtte have i henhold til disse bookingbetingelser. Eventuelle skader eller tab forårsaget af kunden er kundens ansvar. Fuld betaling for sådanne skader eller tab skal på det pågældende tidspunkt betales direkte til leverandøren eller selskabet. Hvis kunden undlader at gøre dette, er han/hun ansvarlig for at betale eventuelle erstatningskrav (herunder sagsomkostninger).

Alle kunder skal altid have et gyldigt identifikationsdokument med sig. Som det fremgår af loven, er enhver borger eller besøgende i landet forpligtet til at have et gyldigt id-kort med sig, og hvis politiet beder om at blive identificeret, er kunden klar over, at han/hun kan blive pålagt en bøde, hvis han/hun ikke gør det.

Hvis kunden bestiller en tjeneste på vegne af yderligere personer, skal kunden sikre, at hver enkelt person opfylder de krav, som selskabet stiller, og at de er gjort bekendt med og accepterer disse vilkår og eventuelle vilkår og betingelser, regler og begrænsninger, som selskabet har fastsat.

Hvis kunden bestiller en tjeneste til en yderligere mindreårig person, erklærer og garanterer kunden, at han/hun er forælder eller værge for den mindreårige. Virksomheden kan efter eget skøn kræve, at kunden underskriver en ansvarsfraskrivelse eller en formular om risikoovertagelse.

Det er kundens ansvar at informere selskabet om eventuelle medicinske eller fysiske forhold eller andre omstændigheder, der kan påvirke kundens og andre personers evne til sikkert at deltage i enhver aktivitet, der er omfattet af den bestilte service.

Contract Storage

After completing your purchase, you will receive an email with your order summary. Please save this email for future reference. Your contract will be electronically stored in our archive for a period of at least 5 years.

Quality Guarantee

As a seller, we are legally obligated to provide you with goods, services, or digital content that meet the agreed-upon terms. This means the product or service matches its description, has the features we promised, and is suitable for the purpose for which such products or services are commonly used.

Guarantee of conformity of goods, services, or digital content

What is a Conformity Guarantee?

A guarantee of conformity of goods, digital content, and services is a legally defined right of the consumer in relation to the seller. The consumer can claim a guarantee of conformity when purchasing any product, service, or digital content if it does not function, does not have the properties it should have, or is otherwise not in accordance with the contract.

Guarantee of Conformity of Services

A consumer who has ordered a service may assert their rights under the guarantee of conformity of services if the conditions specified in the ZVPot-1 Act are met. In the event of a defect in the service provided, the consumer who has notified the provider may:

• Request a free rectification of the defect in the service provided;
• Request that the service be performed again;
• Request a partial refund of the purchase price proportionate to the defects in the service provided.

All passengers holding a travel agreement have the right to file a claim for unsuitable services. Please notify the responsible service provider or our local representative at your destination immediately about any irregularities or deviations from your agreed and paid travel arrangements. All complaints must be submitted in writing and signed by both parties.

Failure to report issues during your trip may limit your ability to file a claim after returning home. Written claims must be submitted within 30 days of your travel's conclusion. Any claims received after this deadline will not be considered.

Ratings, Reviews, and Recommendations

Customer-written ratings, reviews, and recommendations that have been posted on different online marketplaces such as Tripadvisor, Getyourguide, Trustpilot or on Google, Facebook are a feature of our website, designed for the benefit of our entire community of users.

Only verified purchasers of an service can leave a rating or review. Ratings are on a scale of one (poor) to five (excellent) stars, and customers can also provide a written review, which we review before posting.

If a review does not match the service, we will contact the marketplaces and make them aware of the false review, whereby it can/will be removed.

We will not publish any reviews that are offensive, inappropriate, or that we deem to not be beneficial to other users and visitors. All submitted customer reviews will be published on our website.

By submitting a review or comment, the user expressly agrees to our terms of use for such content and grants us permission to publish all or part of the review in any electronic or other media. We have the right to use the content of the review indefinitely and for any purpose that serves our business interests, including publication in advertisements or other marketing communications. The author of the review hereby represents and warrants that they own the copyright to the written review and that they are transferring these rights to us on a non-exclusive, perpetual basis in accordance to the terms of abovementioned marketplaces.

Travel Insurance

The price of your travel arrangement includes basic accident insurance. However, it does not cover health insurance. We strongly recommend that you purchase comprehensive travel insurance, including health coverage, before your trip. This will provide you with additional protection in case of unexpected medical expenses or other travel-related emergencies.

Fritagelse for ansvar

Selskabet er ikke ansvarligt for personskade eller materielle skader som følge af (men ikke begrænset til): fysisk anstrengelse, som kunden ikke er forberedt på; naturkræfter (force majeure); kollisioner med cykler, fodgængere eller biler; vejforhold, herunder, men ikke begrænset til, manglende vejbaneskift og vejbaner, der er påvirket af vejrforhold; rejse med fly, tog, bil, båd eller andet transportmiddel eller med cykel, ski, hest, fod eller andre former for aktiv eller eventyrlig rejse; indtagelse af alkoholholdige drikkevarer; uroligheder; terrorisme; nedbrud af udstyr; stor højde; manglende eller begrænset adgang til lægehjælp på fjerntliggende steder eller utilstrækkelig lægehjælp, når den er ydet.

Kunder, der ikke kan fremlægge en underskrevet ansvarsfritagelse inden afrejse, vil ikke få lov til at deltage i turen, og der vil gælde en standard afbestillingsordning.

Ansvarsbegrænsninger

Selskabet er ikke ansvarligt for kundens ekstra udgifter såsom måltider, transport eller ekstra hoteludgifter, som ikke er inkluderet i rejsens pris, men som kan være nødvendige for at komme til eller fra rejsens start eller slutning. Selskabet forbeholder sig ret til at foretage rute- og hotelændringer, hvis det er nødvendigt for at forbedre kvaliteten af en rejse eller for at imødekomme kundernes komfort og velbefindende.

Tabte ejendele:

Selskabet er ikke ansvarlig for kundens tab af pas, billetter og andre dokumenter samt tab af eller skade på bagage, personlige ejendele eller andre ejendele.

De generelle vilkår og betingelser og forholdet mellem kunden og virksomheden er underlagt lokal lovgivning uden hensyntagen til lovvalgsreglerne. Kunden og virksomheden accepterer at underkaste sig den kompetente domstols eksklusive jurisdiktion i Ljubljana, Slovenien.

Når kunden gennemfører eller bekræfter reservationen, antages det, at han/hun accepterer disse generelle vilkår og betingelser.

Company Information

Virksomhedens juridiske navn: HUD, storitve, d.o.o.

Address: Likozarjeva ulica 3, 1000 Ljubljana, Slovenia

Momsnummer: SI95311289

Virksomhedsregistreringsnummer: 6613047000

Registered since: 16.5.2014

Turarrangørlicens: 1733, Turistagentlicens: 1733, Turistagentlicens: 1734.

Agency tourist license since 17.12.2015.

Terms of Service shall take effect on the date of 09.08.2024.